FAQs

Ordering & Customization

How long does a custom order take?
Typically 15–25 business days; complex designs may require more time.

Can I request a rush order?
Yes—please contact us to check scheduling and fees.

Do you offer engraving?
Yes. Letters, numbers, and select symbols are available. Engraved items are not eligible for change‑of‑mind returns.

Sizing & Resizing

What if I don’t know my size?
Request a ring sizer, visit a local jeweler, or consult our size guide. One complimentary resize (±2 US sizes) is included for eligible styles.

Can eternity/channel‑set rings be resized?
Resizing range is limited by structure; we’ll assess per style.

Shipping & Duties

Shipping fees & timing?
In‑stock items ship in 3–7 days. Custom items ship 3–7 days after completion. Timing varies by destination and carrier.

How are duties handled?
Duties are charged according to destination regulations and may be payable by the recipient. Some regions support pre‑paid options—contact us for details.

After‑Sales & Warranty

What does the warranty cover?
365‑day craftsmanship warranty. Normal wear and accidental damage are not covered.

Lost or damaged?
We offer paid replacement and repair solutions. Contact support for an assessment.

Materials & Care

Is it hypoallergenic?
We use compliant alloys and anti‑allergy finishes. For sensitive skin, we recommend Pt950 platinum.

How do I clean my jewelry?
Soak in warm water with mild detergent, brush gently, dry, and store separately. Avoid harsh chemicals and impacts.

Payment & Invoices

What payment methods are accepted?
Major credit cards, PayPal, and bank transfer (depending on site settings).

Need an invoice or customs documents?
Contact customer support and we’ll provide what you need.

Partnerships

Do you support wholesale/private label?
Yes—see our Wholesale page.